Tanglaw runs measurable, secure customer-experience and back-office teams from the Philippines — built to move the metrics that matter: handle time, CSAT and cost per contact.
Every program ships with live reporting. Here's the shape of a typical first-year partnership.
A European fintech came to us drowning in ticket backlog during hyper-growth. We stood up a dedicated, security-cleared pod and rebuilt their workflows around first-contact resolution.
Start with a pilot pod and scale into a dedicated operation — the commercial model flexes with you.
| Dedicated team | Managed service | Hybrid | |
|---|---|---|---|
| Best for | Long-term, brand-embedded support | Most popular End-to-end ops you don't want to run | In-house + overflow / after-hours |
| You manage | Workflows & QA | Just the outcomes | Core hours in-house |
| Billing | Per seat / month | Per outcome / SLA | Per contact |
| Minimum | 5 seats | 10 seats | No minimum |
| Ramp | 3–4 weeks | 2–3 weeks | 1–2 weeks |
Still unsure? A 30-minute call answers most of it.
A pilot pod is typically live and answering within two to four weeks, depending on training depth and systems access. We run a structured ramp with daily QA until SLAs are stable.
We operate least-privilege, zero-trust access. Data is encrypted in transit and at rest, agent desktops are locked down with USB and print disabled, and we're ISO/IEC 27001 and SOC 2 Type II audited and registered with the National Privacy Commission.
Voice, email, live chat, social and back-office, 24/7. English at native level, plus eleven other languages across our Manila and Cebu sites.
Most clients start with a three-month pilot, then move to a rolling agreement with 60-day notice. No long lock-ins, and you keep all process documentation.
Tell us your volumes and target SLAs — we'll come back with a staffing and pricing proposal.
Book a discovery call